Delete your Twende account

From the app

1. Sign in to the Twende account you want deleted.
2. Open Account → Delete account. In Driver, find this under Account privacy.
3. Review what deletion means, select the confirmation checkbox, then confirm Request deletion.

The app gives you a request reference. You can revisit the same screen to see the request and follow up in its Support conversation. This feature is included in the updated apps; if your installed version does not have it, use the option below.

Without the app

You can request deletion without reinstalling or logging in. Email info@twende.tz with the subject Twende account deletion request.

State whether it is a Rider or Driver account, your name and the phone number registered with Twende, and that you want your account and associated personal data deleted. We will verify account ownership before processing the request. Never send your password, payment PIN, card details or an OTP by email.

This button opens your email app. You review and send the message yourself.

What happens to your data

This is a request for permanent deletion, rather than temporary deactivation. After verifying ownership, Twende will delete the account and associated personal data that is no longer needed, including profile details, saved places and other account content.

Some records may need to be retained for legal or regulatory obligations, security and fraud investigations, or unresolved payments and disputes. This may include required trip, transaction and driver-compliance records. Retention is limited to the relevant purpose and applicable period; Twende will explain any retained categories when responding to your request.

Requests are normally processed within 30 days. Twende will confirm completion and inform you if verification or a justified retention obligation affects processing. Submitting a request does not mean the account has already been deleted.